Cash on Delivery can increase trust, but it can also make low-value orders expensive to fulfill. If a customer places a small COD order, the handling cost, failed delivery risk, and return cost can quickly outweigh the margin.
One practical fix is to hide COD below a minimum order amount on Shopify. With Bony Checkout Rules, merchants can keep COD available only when the cart value reaches a profitable threshold.
Why hide COD below a minimum amount?
COD is not always bad. The problem is COD on orders where the value is too low to justify the risk. A minimum order threshold helps you keep COD for stronger carts while reducing exposure to fake orders, failed deliveries, and low-margin fulfillment.
Example COD rule
A merchant might create a rule like:
- If cart value is below $50, hide Cash on Delivery.
- If cart value is $50 or more, show Cash on Delivery.
- If the cart contains high-risk products, keep COD hidden even above $50.
This makes the rule simple for customers and useful for operations.
When to use a higher threshold
Use a higher COD minimum order amount when:
- Delivery costs are high.
- Return-to-origin costs are common.
- Products are bulky, fragile, or expensive to ship.
- Fake COD orders are frequent in specific regions.
- Your average order value is too low for profitable COD handling.
How Bony Checkout Rules helps
Bony Checkout Rules can hide COD based on cart value and combine that condition with customer tags, products, shipping location, or other checkout signals. This gives merchants more control than a simple storewide COD policy.
Final recommendation
Do not remove COD if it helps conversion. Instead, make COD conditional. Hide it below your minimum order amount and keep it available where it supports profitable orders.